Privacy Policy
This Privacy Policy explains how Eleganz Shipping LLC (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our website (www.eleganzuae.com), contact us, or use our logistics services. We are committed to processing personal data lawfully, fairly, and transparently.
1) Information We Collect
- Contact & Identity: name, phone, email, address, company details.
- Shipment Data: pickup/delivery addresses, item descriptions, HS codes, docs (invoice/packing list/B/L/AWB), TRN/Import Code where applicable.
- Usage Data: pages viewed, device/browser info, basic analytics (cookies).
- Communications: emails, WhatsApp messages, forms, and call notes.
2) How We Use Your Information
- Provide quotations, bookings, customs brokerage, and delivery.
- Verify identity, comply with customs/security checks, and prevent fraud.
- Improve our website, services, and customer support.
- Send service updates (e.g., shipment status, documentation requests).
- Fulfil legal/contractual obligations and resolve disputes.
3) Legal Bases
We process data on the basis of contract performance, legal obligation, legitimate interests, and (where required) your consent.
4) Sharing & Disclosure
We may share data with shipping lines, airlines, trucking/warehousing partners, customs/port authorities, insurance providers, IT/hosting, and professional advisors—only as necessary to deliver services or meet legal requirements.
5) International Transfers
Logistics often requires cross-border data transfers. We take reasonable steps to protect data during such transfers.
6) Data Retention
We retain data only as long as needed for the purposes above and to comply with applicable laws (e.g., accounting/customs).
7) Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, or objection to processing. Contact us using the details below.
8) Cookies & Analytics
We use essential cookies for site functionality and basic analytics to improve user experience. You can control cookies in your browser settings.
9) Third-Party Services (e.g., WhatsApp, Maps)
If you contact us via WhatsApp or use embedded maps, your use is also subject to those providers’ terms and privacy policies.
10) Security
We implement appropriate technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure.
11) Children
Our services are not directed to children. We do not knowingly collect data from minors.
12) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the latest version.