Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of our website and logistics services provided by Eleganz Shipping LLC. By requesting a quote, placing a booking, or using our services, you agree to these Terms.
1) Services & Scope
We offer door-to-door cargo, sea/air freight, road transport, warehousing, and customs brokerage subject to availability, carrier schedules, and applicable laws.
2) Quotes, Bookings & Documents
- Quotes are based on information provided and valid for a limited time; surcharges may apply.
- You must provide accurate shipment details and documents (invoice, packing list, B/L or AWB, HS codes, permits).
- We may refuse or cancel bookings for prohibited/restricted goods or non-compliant documentation.
3) Customs Brokerage
Where engaged, we act as your agent to prepare filings, pay duties/VAT on your behalf, and coordinate with authorities. You are responsible for the accuracy of HS codes, values, and compliance.
4) Charges & Payment
- Charges include (as applicable) freight, handling, port/airport/line fees, duties/VAT, storage, demurrage/detention.
- Invoices are payable per the terms stated. Late payments may incur fees; release may be withheld until cleared.
- Currency exchange, government levies, and carrier surcharges may change without prior notice.
5) Delivery, Risk & Title
Transit times are estimates. Risk of loss passes per the agreed Incoterms/carrier terms. You must inspect upon delivery and promptly notify us of discrepancies.
6) Insurance
Cargo insurance is not included unless expressly arranged and confirmed in writing. We recommend insuring your shipment for its full value.
7) Liability
Our liability is limited to the extent permitted by law and the governing carrier rules (e.g., Hague-Visby Rules, Montreal Convention), and shall not exceed the lesser of: (a) the value of the goods at the time/place we accepted them; or (b) applicable statutory or convention limits. We are not liable for indirect or consequential losses (e.g., loss of profits, market, or delay) unless required by law.
8) Prohibited & Restricted Goods
You must not tender prohibited goods and must obtain all necessary permits for restricted items. We may inspect or refuse cargo where legally required.
9) Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., weather, strikes, port congestion, regulatory actions).
10) Website Use
Content is provided “as is”. We do not warrant completeness or fitness for a particular purpose. You must not misuse the site or attempt unauthorized access.
11) Data Protection
Your personal data will be processed as described in our Privacy Policy.
12) Governing Law & Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Courts of Dubai (UAE) shall have exclusive jurisdiction, unless mandatory law provides otherwise.
13) Changes to Terms
We may update these Terms from time to time. Continued use constitutes acceptance of the updated Terms.
Contact
For questions about these Terms, contact us at info@eleganzuae.com.